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Communication

Managing and appropriately transferring information and knowledge with a broad range of partners.

[Based on SFIA 8]

What does this skill involve?

Skill levels

Level 1 - Follow

Has sufficient oral and written communication skills for effective engagement with immediate colleagues.

Level 2 - Assist

Has sufficient oral and written communication skills for effective engagement on simple and technical matters.

Level 3 - Apply

Can engage in conversation or written exchange with a third party clearly making the point whilst also taking into account the position of others.

Level 4 - Enable

Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, customers, suppliers and partners.

Level 5 - Ensure, Advise

Demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.

Level 6 - Initiate, Influence

Comfortable speaking to large audiences on technical and non-technical matters. Able to handle questions well. Provides a good argument to back up a case when required whilst acknowledging the opinions of others.

Level 7 - Set strategy, Inspire, Mobilise

Communicates persuasively and convincingly in any arena, and at all levels. Has an excellent ability to think quickly to provide an answer when one is required.

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