Communication

What does this skill involve?

Activities may include but are not limited to:

Active listening exercises
Empathy role-plays
Open-ended interview sessions
Reflective listening workshops
Clear & concise messaging drills
Non-verbal communication awareness
Written communication practice
Campaign or outreach design
Conflict communication scenarios
Follow-up & feedback meetings

Skill levels

Has sufficient oral and written communication skills for effective engagement with immediate colleagues.

Has sufficient oral and written communication skills for effective engagement on simple and technical matters.

Can engage in conversation or written exchange with a third party clearly making the point whilst also taking into account the position of others.

Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, customers, suppliers and partners.

Demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.

Comfortable speaking to large audiences on technical and non-technical matters. Able to handle questions well. Provides a good argument to back up a case when required whilst acknowledging the opinions of others.

Communicates persuasively and convincingly in any arena, and at all levels. Has an excellent ability to think quickly to provide an answer when one is required.